*Please note we no longer do “shop updates” in any form. We have transitioned to a 100% waitlist batch ordering system*
Wondering what the “waitlist” is all about?
Big picture: You want something, but it’s sold out or in preview mode? You can click on “Join the waitlist”, and your username will be added to the waitlist for that specific product. When your desired yarn open for orders, you get the first crack at getting one. You get an email that says “It’s open for orders” You rejoice, log in, and you will see the listing. You have access for a few days, then it will close and a new waitlist will start again.
Processing times will be noted on the listing and on the Current Status Blog post.
All of the little details:
There are several different ways indie dyers take and fulfill orders. Many work on a custom or dye to order basis all the time. Some have shop updates where it’s a feeding frenzy and once all stock is gone, that’s it. Some do clubs. Some only sell “one of a kind” type yarns that aren’t repeatable. Some have standard colorways they make available at all times.
After thinking long and hard about our processes and how we like to operate, we have taken the best parts of these different arrangements and come up with a hybrid system that seems to work really well for us. All of our colorways are repeatable. Some colorways we will dye more frequently than others; some series we only dye once a year. Many times we will bring back an established colorway for a restock based on the waitlist, then do some new stuff too based on the season.
In order to create a waitlist, you need to log in or register for a VFA site account so we can keep track of who signing up for things. Each colorway and each base yarn option is a separate “product” in the store. Using the pulldown menu, you can choose which base yarn you are interested in for a certain colorway. If it is out of stock there will be a red “X” with an “out of stock message” and a button on the product page that says “Join Waitlist” that you can click. When you join the waitlist for that product, you will receive an email when it is back in stock or available for order. This is not a pre-order; you do not pre-pay for the product when you join the waitlist. Please note that this also is not a reservation or a guarantee that the product will come back in stock. All colorways are seasonal and may be discontinued at any time. There are no “permanent” colorways, so if you see something you like, you shouldn’t wait to purchase it.
When your requested product is restocked or open for order, you will receive an email notification. We make enough to meet what we expect to be the demand from the waitlisters, and then we make additional batches. Everyone who orders will get what they order; some things take longer than others. Every time we restock and notify everyone, we “clear” the waitlist and start fresh. If you are logged in and your desired product listing says “Join Waitlist” that means you are not on the waitlist. You can also leave the waitlist at any time if you change your mind by clicking “Leave Waitlist”. *we are working on getting a way where you can see all the things you are waitlisted for at once on one place- like a registry or something. This will take custom coding and is on the “To Do list”.
The waitlist function is for your convenience. When you join a waitlist you are basically saying “Wow, I love this one! Whenever you dye the next batch of them, let me know so I can pick one up.” We understand that circumstances change, so being on a waitlist does not obligate you in any way to purchase the product when it becomes available. However, we ask please that you do not add yourself to the waitlist for something if you really do not plan on purchasing it when it becomes available. It is OK to add yourself to several different base yarn waitlists or product listings for the same colorway. We infer that you probably are indicating that you would be happy with a variety of base yarns, not that you are going to want one of each. We do consider the product waitlists when we make our production schedule. If we find that people are not using the waitlist function for its intended purpose, we many discontinue it.
Although we don’t dye gradients on a dye to order basis, we do sometimes dye end yardage to order. We only do this if we have time and if we have more of the same batch of dye mixed so that is matches well enough. We are happy to help someone win a game or yarn chicken when we can! If an end yardage listing says “DTO” then we will make it for you. It usually takes a few days-a week depending on what we’ve got going on.
The waitlist is a unique function that makes a lot of people happy. It’s a bit of work to set up and administer, but we find it’s a great compromise between “dye to order one by one” and “product update frenzy- sold out”. We are always looking for ways to tweak this process to improve it.
If you have any questions or problems, just send an email through the contact form and we’ll help you out!