I thought it might be helpful to keep a running update on what we’re working on so we can keep you in the loop.
This will give you an idea of what’s available for waitlist, open for pre-orders, and what we will be dyeing next.
To contact us about a specific order question, please use the Contact Us form on the website.
Most recent news update 8/13/19
8/13: Check out this blog post for more information on the Greydients Pre-Order, the VFA Maker Team, Rhinebeck, Giveaways and Wool Gradients
PRE-ORDERS CURRENTLY OPEN 8/13-8/18/19: All Greydients: Aventurine, Blue Steel, Casco Bay, Geode, Moraine, Rose Quartz, Smokey Topaz, Upstate Grey. We also added 8 Crazy Nights, Advent for early holiday projects, and Pure Purple just because purple.
**Please note: if your order is a mixture of “in stock” and “pre-order” items, they will all ship together when pre-orders ship in 4-6 weeks. If you would like your “in stock” items to ship sooner separately, please put them on a separate order.**
Waitlists: Please join the waiting list for any products (colorway + base yarn) you would like to purchase in the future. This will enable you to get automatic notifications when something is available for order. Under “My Account”, you will now see all your waitlisted items in one place. Please log in, review and update your preferences (including which base yarn you prefer). We have suspended availability of the Tencel base due to mill issues. We may bring it back when supply is more consistent. It is recommended that you waitlist for the High Twist Tencel base if you want fingering weight Lux.
If you need technical assistance with the waiting list function, please contact us so that we can help you.
Upcoming Restocks: The entire Fade to Black series will be returning later this year (*dance dance dance*). We will also be restocking Pure Blue, 80s Night, Red Hat Lady, Emerald Isle, and Quasar .
If anyone needs a status update on an order, please contact us directly via the contact form. We do not monitor Ravelry messages, Instagram DMs or Facebook messages continuously- particularly when we are head down working on pre-orders. All customer service issues need to go through email so they are routed appropriately. We aim to get back to people within 24 hours, usually sooner. I check my spam folder every day, but if you haven’t gotten a response from me, it’s likely an email issue so check your spam folder too.
RETURNS/EXCHANGES: We have a 30 day return/exchange policy. Please check out your order right away when you get it. We’ll either get you something else more to your liking or arrange for a return/refund. Due to the extremely generous nature of this policy, we adhere strictly to 30 days from delivery date. After that point, please feel free to take advantage of the VFA Ravelry group “ISO/Destash” thread.
Any questions at all, please contact me directly.
Amy & Team VFA