News Update

Hi there!

I thought it might be helpful to keep a running update on what we’re working on so we can keep you in the loop.
This will give you an idea of what’s available for waitlist, open for orders, and what we will be dyeing next.
I usually update the “Announcements” post in the VFA Ravelry group as well.
To contact me about a specific order, see Contact Options below

Most recent news update 12/12/18
Hey! Just some quick notes to communicate on current shipping and order status: We are in the thick of shipping right now. I know everyone is *really* looking forward to getting their Fade to Blacks because we haven’t made them in almost 2 years.  We are generally* working geographically in order of how long it takes to receive a package; Australia/New Zealand, Japan, Europe/UK/Scandinavia, Canada, Alaska/Hawaii, West Coast US, South and Midwest US, Southeast US, Northeast US.

*As of this evening we have gone through Intl and West Coast, which is over half or orders. I am working my way through the Southwest, Rockies, Midwest and TX tomorrow. Southeast/Florida should be Saturday, Mid-Atlantic and Northeast on Sunday.

** There is a batch specific delay for Sonrisa **  It was the very last thing to come off the table and had to be processed completely separately to avoid contamination from black dye on everything else. It is in post-processing now. If your order is International or West Coast and has a Sonrisa on it, that is likely the hold up. It should be dry and ready to wind by Monday.

There may have been a misunderstanding (100% my fault) that when it was noted on the order check out “Pre-orders will ship mid-November”, it would be a reasonable interpretation to think that *every single order* would be shipped BY mid-November if you didn’t read anything else in the News Updates or on Ravelry. It should have been configured to say “Pre-orders will start shipping mid-November”. I am sorry if this caused unmet expectation.  I will have it configured in the future to be more specific. We generally ship on a rolling basis over the course of about 4 weeks from ordering period close.

If you are a US customer who placed more than one order, you should have received a refund for excess shipping if one of your orders was under $80.  If you don’t see it in your Paypal account email me and we will track it down.

Canadian customers: Since the postal strike has led to large backlogs of packages in some provinces, I have been asked by several to hold shipping until after the holidays to avoid loss/damage.  We contacted every Canadian customer to confirm that they still want their package shipped, and to offer alternative courier service. If you are a Canadian customer who has *not* already  received a shipping tracking/customs number, and you want your package held, contact me immediately via the contact form on the front page of the website.

International customers: Your shipping is calculated to the ounce for customs because they are picky. I do this very last thing as I’m taping the box up to give to the postie. So you will receive a shipping refund when your customs form weight is finalized.

Contact Options: To email, you can use the “Contact Us” form on front page of the website. Ravelry mail messages are also generally forwarded to my VFA email account, but they can get stuck in spam occasionally.  Please do not earburn me on Ravelry about your order as I do not get those notifications, and Ravelry is murder on my eyes to look at on my phone. When we are this busy, I am rarely able to sit down at my desk to scroll through Ravelry.  For matters that require research, I will generally reply so you know I received your message, and follow up when I get a second, or have someone else help you.
You can also DM me through Instagram as those notifications go directly to my phone like emails and they are easy to read and respond to. They also go to any assistants that helping out. If you are on Instagram, you can follow us @vividfiberarts . We have some fun things and giveaways that will be going on later in month and coming up for the January/February pre-order. 

PRE-ORDERS CURRENTLY OPEN:  No pre-orders are open at this time. The next round will be in January.

November Pre-order notes:
All orders placed from 10/16-11/4 will be combined unless otherwise specified. Any excess shipping cost will be refunded. International shipping particularly is calculating abnormally high. We are working on isolating the issue. Most packages of 1-3 skeins ship for $13.50 -22.50. We only charge actual shipping.
-All orders $80+ ship for free in the US, and receive a $5 shipping credit on international orders. (If you have more than one order, and in total they are $80+ when they are combined, this applies, and we will refund any excess shipping costs)
– All orders will be out by Dec 14th in time for the holiday gifts*. We will aim for earlier, but it’s usually highly dependent on what you order. If you have a lot of complicated end yardage requirements that we need to dyelot match, it usually takes a bit on the longer side.  If you have an urgent holiday need and you’re an international customer, consider upgrading to Global Priority mail. Please email for a quote/info if you need it. *Please see above notes on Sonrisa orders.

Notes on new colorways: As always, we do as much as possible to accurately portray true color on the website.  We calibrate our monitors, our cameras, view everything on every type of display. However, there will always be variations on your monitors, phone and tablets. This is particularly noticeable on reds, pinks and purples. Some additional descriptions that may help:
Eventide is a very blue kind of purple. It has a slight halo of magenta in the sun, but not much. Bewitched is a magenta purple.
Halloween is a burnt russet orange, not a bright pumpkin.
Wicked Witch is a bright acid green, on the yellow side of green.
Blue Moon is a very pale chambray blue. It is a very similar to the light blue in Casco Bay.
All black ends of every Fade To Black gradient are *black*. Really black. They may have a slight haze of their starting color in the sunlight, but the black end yardages are much more uniform this year amongst the different colorways, and most are going to be interchageable.  Laceweight may show a bit more of the starting color due to the structure of those yarns.

Important:

Please join the waiting list for any products (colorway + base yarn) you would like to purchase in the future. This will enable you to get automatic notifications when something is available for order. Under “My Account”, you will now see all the items in one place for which you have joined the associated waiting lists. Please log in, review and update your preferences (including which base yarn you prefer).

If you need technical assistance with the waiting list function, please contact us so that we can help you.

NEW 100G END YARDAGE SKEINS: This will be a great new option for those who make really big projects. It will be listed with the base yarn options going forward, and will be less expensive than buying 4 separate end yardage skeins (e.g. for Lux, $24/100g vs. 28$ (4 x $7/25g). It will also have fewer joins. Please join the waiting list if you are going to need a 100g end yardage skein, so that we make enough in the dyelot to match a main gradient.

Some things to consider:
1 ) It is always best to order your main gradient and your end yardage *on the same order* so that the dyelot can be matched as closely as possible. Since there is no mad dash required for any listing ever, you have time to consider how much yardage you will need for a certain project if you already have one in mind.

2) If you are placing a second order to add on some end yardage to a previous order, please write in the order notes that you are trying to match it. We will do the best we can with the dyelots we have. Most of the time the match is pretty good, even if it’s not the same exact dyelot because all batches are tightly controlled for pH, temperature and dye concentration. The longer the lag time there is between the two orders, the higher the chance there is of getting a different dyelot.  If you do not specify that you are trying to match a gradient on a previous order, we will not assume that’s what you want.

3) When you are adding on end yardage (any kind) **please make sure you are matching your end yardage base yarn to your main gradient base yarn**.  I tend to catch these discrepancies, but as we add staff, it is likely someone will fill the order *exactly* how it’s ordered.

4) 100g end yardage skeins will ship in 60″ skein form. If you would like it wound into a ball instead, we can do that for you as an additional service. See “Additional Services” in the shop for pricing.

NEW SERVICE OPTIONS:  (will be added as “products” in January. For now, you can just put requests in the Order Comments”)

1. SPECIAL WINDING REQUESTS: If you need end yardage wound into balls, or want a gradient reverse wound (opposite of how it’s shown in the main photo in the shop listing), we can do that for you. Some people don’t have a swift and ballwinder, or are unable to/not wanting to wrangle it out to use it for that particular order. *we have decided to keep this a no charge option*

2. SPECIAL OCCASIONS/GIFTS:  Please consult the most recent News Update for shipping guidance when planning for gifts and special occasions. If you have an urgent need for a special occasion or gift when placing an order, please contact me to see if it’s possible to have the order expedited. Additional charges may apply (There’s a flat expedite charge, plus split shipping if there are additional items on the order.)

3. SPLIT/GIFT SHIPPING: We can split an order and have an item sent directly to a friend if you want. We’ll ship your part for free and invoice you for the shipping to the third party address. Please specify if you want a free greeting card.

If anyone needs a status update on an order, please email me directly at Amy at Vivid Fiber Arts or you can message me on Ravelry or on Facebook. I aim to get back to people within 24 hours, usually sooner. I check my spam folder every day, but if you haven’t gotten a response from me, it’s likely an email issue so check your spam folder too.

RETURNS/EXCHANGES: We have a 30 day return/exchange policy.  If your pink was too pink, your red wasn’t red enough, your blue was too purple, your purple wasn’t purple enough, your red was too red, you want to switch base yarns or yarn lengths- whatever the reason just shoot me an email via the contact page. We’ll either get you something else more to your liking or arrange for a return/refund. Due to the extremely generous nature of this policy, we adhere strictly to 30 days from delivery date. After that point, please feel free to take advantage of the VFA Ravelry group “ISO/Destash” thread.

Any questions at all, please contact me directly.

Thanks!

Amy & Team VFA

One Response to “News Update”

  1. csalomon May 4, 2017 at 12:11 am #

    Amy,

    How can I “sign up” for a Hitofude cardi Kit?

    Thanks.

    Caryl

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Welcome! Join the waitlist now for Fade To Black gradients. Pre-orders are over, but extras will be listed in the store. Learn about waitlists in the Shop under "New Customers". Dismiss