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- Order Changes
- Product Availability
- End Yardage
This happens a lot. The best thing is to always check your yardage requirements before ordering (but I know that doesn't help you now!).
We will help you as best we can based on the situation:
"I ordered a gradient, but I haven't received a shipping notification yet and the order still says "processing" under "My Orders"
Solution: If the end yardage is still available as a Pre-Order or In Stock, then order it. If you can put a note in the order comments "Please combine with my other order" that's helpful, but we usually will combine outstanding orders automatically and adjust your shipping. For more info about combined shipping, see Shipping tab of FAQs.
"The Pre-Order has closed, but my gradient order has not shipped and I want to add on to that order"
Solution: Email us and we will manually put in an addendum.
"The Pre-Order has closed and my gradient order has already shipped"
Solution: Put yourself on the waitlist for the end yardage you need. When the extras are put in the shop, you can order it (but do not delay; get on in there as soon as you get the restock notification- when extras are gone, they're gone).
"Halp! I'm playing yarn chicken!"
Solution: First of all, if you are down to the last 5 grams or starting your last repeat and it looks close, stop where you are and put a lifeline in. We *always* recommend that you blend in end yardage by working a few rows alternating with your main gradient anyway.
1. Check to see if the end yardage is still in stock. If so, order it.
2. You can post your plea on the VFA Ravelry group's "Destash/In Search Of" page. Make sure you indicate what colorway, which end, which base yarn and what year you bought it. A lot of times someone can help if they have extra or something close to it.
3. Email us to see if we have any samples or something similar around. It might not be a super-amazing match but a lot of times if you blend it in, or if you're binding off, you won't notice a difference.
"I changed your mind about a project, or found a pattern I wanted to make after I bought my gradient"
Solution: Check to see what we have in stock or what is available on Ravelry destash. You can also email us to see if there's another color in stock that might be a close match. End yardage matches within the same pre-order batch, but we sometimes tweak the formula from year to year, so 2019 Eventide Ultraviolet end yardage may not match a 2018 Eventide gradient perfectly. Sometimes it does though! You can always ask.
We can't accept custom dye to order requests for end yardage, but sometimes we can find you something close if Ravelry destash has not come through. Please try Ravelry first though- it is the first question we will ask you.