FAQs

What does “In Stock” mean?

"In Stock" means it's been dyed and we have it. However, we want your order to arrive "fresh" so will need to wind, tag, wrap, package and ship your order.  We generally ship twice a week. When all things on your order are listed as "In Stock", you can expect your order to ship within 7-10 business days. If you have an urgent need for a gift or are on a deadline, please email us via the contact form and we will see what we can do for you.

How can I order some yarn?

Anything that is listed under the "Pre-Order" or "In Stock" tabs of the shop is available for ordering now. Anything that is out of stock will be restocked in the future, as all colorways are reproducible and it's rare we discontinue them.

For in-depth information on how to access the shop, what tabs mean and what to expect after ordering, you can visit this post: How To Order

I missed a pre-order for something I wanted. What can I do?

If you missed it and it's within 48 hours, just email us and we'll see what we can do for you.

If you missed it, it's after 48 hours, but we are still working on that pre-order cycle, you can join the waitlist for the product and you will be notified when the "extras" are put in the shop. We always make more of a product than we need to fulfill all the pre-orders because packages can get lost or damaged during shipping. The extras are restocked after it's confirmed that all packaged have been delivered and returns and exchanges have been made.

If we are just between pre-order cycles on an item, you can join the waitlist for the product and you will receive a product restock notification via email. You can also post on the VFA Ravelry group's "Destash/In Search Of" thread and see if anyone would like to trade or sell their skein.

What is a pre-order?

We do not stock all colorways at all times, and we do not dye on a "made to order" basis on an individual level. We also do not do Etsy-style updates where it's a free-for-all. A pre-order cycle is how we are able to offer everyone a chance to order a range of products at a certain time. It's basically a huge group order on a bunch of different products coordinated for efficiency and ease.  We announce upcoming pre-orders starting a few weeks before. We send out a pre-order announcement via the email newsletter. Then pre-orders open and you have about a week to decide what you would like out of that range of products. When pre-order period closes, all orders are accounted for and we batch process hundreds of orders. We usually even get a head start on this based on the waiting lists. Orders usually ship within 4-6 weeks after the *close* of pre-order period. If there is a product -specific delay, we will contact you directly via email to let you know and give you options.  Then when that order queue is clear and all shipments have been received, we restock any extra skeins into the shop and start the next pre-order cycle.

Can you tell me when a certain product will be back in stock?

In general, as far as a firm date? No.  Production varies based on how many orders are in the order queue at any given time. We do not start a new pre-order cycle, restock the store or take new orders until all outstanding orders have been taken care of. We also look at the waitlists to prioritize what to restock first. In general, we try to restock all colorways at least once a year. See "Product Availability" for more information on how we restock and do pre-order cycles.