Hi there!
I thought it might be helpful to keep a running update on what we’re working on so we can keep you in the loop.
This will give you an idea of what’s available for waitlist, open for pre-orders, and what we will be dyeing next.
To contact us about a specific order question, please use the Contact Us form on the website.
Most recent news update 3/5/2020
Special welcome to Ravelry Envision Group members!
Status: All Birdsong MKAL orders domestic & international have shipped and been delivered. Enjoy your MKAL with Hayley!
BIRDSONG PRE-ORDERS:
3/5/2020 The waiting list for this colorway is pretty long, especially for the regular size Lux (150g/693y). So there will be two waves of pre-orders for Birdsong. One batch I know will go out in the next two weeks, that will be Lux and Lux XL (no lace available right now). I am on the road for a month after that. The next batch is planned to go out in May. If there’s enough of waitlist demand for Birdsong in laceweight, I will make some then.
I don’t usually do this, but I am going to cap pre-orders for the March batch. I don’t want to have orders just sitting waiting to be dyed while I’m away if I know there’s going to be a delay. If the March batch is full, you will see a “Please Note :Shipping in May” note on the top of the listing. If you would like to place an order for the May batch now, you absolutely can. Just please understand that it will not ship within our normal 4-6 week shipping goal time frame. If you would like to wait and order in May, you can also do that. The product Pre-Order listing will be re-opened again in May. Any questions on this, please feel free to email through the contact form.
As always, if you have a mixture of In Stock and Pre-Order items in one order, they will by default ship together when the Pre-Order items are ready. We also automatically combine multiple orders to minimize your shipping cost, and refund an excess shipping fees. *If you would like your In Stock items to ship separately sooner, please put them on a separate order and just put a customer note on there so we know to expedite it .*
Next up for Pre-Orders in late April: Morning Glory, Galaxy, Pure Fuchsia, Caliente, Smoothie, Rhinebeck, and possibly some new ones. All will be available in Lux, Lux XL and Lux Lace. There will be two bases available: High Twist Tencel and Lace Tencel.
*Bamboo Shimmer is being discontinued as we consolidate our product lines to make room for new things*. If you are a Bamboo Shimmer lover and routinely order that base, I do apologize if you’re disappointed. Please contact me to inquire about some of the last “extras” I may available. If I have it, I can amend your order.
I have added a separate listing for black end yardage that matches any of the Fade To Black colorways from 2019. It also matches most of the 2018 batches, and for the ones that are slightly off (mostly Bewitched), it can definitely be faded in for a few rows for a seamless look.
General Info
Waitlists: Please join the waiting list for any products (colorway + base yarn) you would like to purchase in the future. This will enable you to get automatic notifications when something is available for order. Under “My Account”, you will now see all your waitlisted items in one place. Please log in, review and update your preferences (including which base yarn you prefer). We have suspended availability of the Tencel base due to mill issues. We may bring it back when supply is more consistent. It is recommended that you waitlist for the High Twist Tencel base if you want fingering weight Lux.
*Bamboo Shimmer is being discontinued as we consolidate our product lines to make room for new things*. If you are a Bamboo Shimmer lover and routinely order that base, I do apologize if you’re disappointed. Please contact me to inquire about some of the last “extras” I may available. If I have it, I can amend your order. Otherwise, if you would like laceweight, I suggest waitlisting for the Lace Tencel if you want to get an automated notification that it’s available.
If you need technical assistance with the waiting list function, please contact us so that we can help you.
If anyone needs a status update on an order, please contact us directly via the contact form. We do not monitor Ravelry messages, Instagram DMs or Facebook messages continuously- particularly when we are head down working on pre-orders. All customer service issues need to go through email so they are routed appropriately. We aim to get back to people within 24 hours, usually sooner. I check my spam folder every day, but if you haven’t gotten a response from me, it’s likely an email issue so check your spam folder too.
RETURNS/EXCHANGES: We have a 30 day return/exchange policy. Please check out your order right away when you get it. We’ll either get you something else more to your liking or arrange for a return/refund. Due to the extremely generous nature of this policy, we adhere strictly to 30 days from delivery date. After that point, please feel free to take advantage of the VFA Ravelry group “ISO/Destash” thread.
Any questions at all, please contact me directly.
Thanks!
Amy & Team VFA