I thought it might be helpful to keep a running update on what we’re working on so we can keep you in the loop.
This will give you an idea of what’s available for waitlist, open for orders, and what we will be dyeing next.
I usually update the “Announcements” post in the VFA Ravelry group as well.
To contact me about a specific order, see Contact Options below
Most recent news update 12/21/18
Just some last notes to communicate on shipping and order status:
Sonrisas are done and almost all orders have shipped. I have 12 pending orders remaining in the queue; *all are requiring clarification or asking for a preference on something.*
If you have not received either a tracking number or an email from me personally about an issue with your order, please check your spam folder. If nothing is in there, contact me via the contact form on the front page of the website so I can follow up with you and get your order sorted as quickly as possible.
If you need to hold or redirect a parcel that has already been shipped, USPS has some good options that you can put in a request right on their website (See the Hold Mail or Parcel Intercept options). If you need my help, let me know and I’ll do whatever I can on my end.
As in the past, if you placed multiple orders they will be combined unless you specify otherwise. (Sometimes splitting orders helps with customs charges.) When combining orders, you will only automatically get a tracking confirmation and a “complete” status on the first order. I have to manually go back into Order Management and “complete” your other orders that I’ve combined for shipping purposes. They will remain in a “processing” status until I do so. This doesn’t (usually) mean I forgot to ship them, it just means I have to go in an do that manual update so they all show as “complete”.
Please note: **hughes.net and frontier.net/brainstorm.net** email servers routinely snag our emails as spam. We’ve sent numerous requests with no progress on this. If you have your service through one of these providers, please contact us.
Contact Options: To email, you can use the “Contact Us” form on front page of the website. Ravelry mail messages are also generally forwarded to my VFA email account, but they can get stuck in spam occasionally. Please do not earburn me on Ravelry about your order as I do not get those notifications.
You can also DM me through Instagram as those notifications go directly to my phone like emails and they are easy to read and respond to. They also go to any assistants that helping out. If you are on Instagram, you can follow us @vividfiberarts . We have some fun things and giveaways that will be coming up in January.
PRE-ORDERS CURRENTLY OPEN: No pre-orders are open at this time. The next round will be in January. Or whenever I wake up from my New Year’s Day cinnamon roll coma. Extra Fade To Black skeins will be posted for sale in the shop as soon as I know everyone has received their orders and all exchanges have been processed.
Important: Please join the waiting list for any products (colorway + base yarn) you would like to purchase in the future. This will enable you to get automatic notifications when something is available for order. Under “My Account”, you will now see all the items in one place for which you have joined the associated waiting lists. Please log in, review and update your preferences (including which base yarn you prefer).
If you need technical assistance with the waiting list function, please contact us so that we can help you.
If anyone needs a status update on an order, please email me directly at Amy at Vivid Fiber Arts. I aim to get back to people within 24 hours, usually sooner. I check my spam folder every day, but if you haven’t gotten a response from me, it’s likely an email issue so check your spam folder too.
RETURNS/EXCHANGES: We have a 30 day return/exchange policy. Please check out your order right away when you get it. We’ll either get you something else more to your liking or arrange for a return/refund. Due to the extremely generous nature of this policy, we adhere strictly to 30 days from delivery date. After that point, please feel free to take advantage of the VFA Ravelry group “ISO/Destash” thread.
Any questions at all, please contact me directly.
Amy & Team VFA