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News Update

Hi there!

I thought it might be helpful to keep a running update on what we’re working on so we can keep you in the loop.
This will give you an idea of what’s available for waitlist, open for pre-orders, and what we will be dyeing next.
To contact us about a specific order question, please use the Contact Us form on the website.

Most recent news update 11/20/19

11/20:   Check out this blog post for more information on the November Pre-Order. This will be our last pre-order of the year. 

PRE-ORDERS CURRENTLY OPEN 11/20-11/24/19:  All Fade To Black gradients: Solstice (new!), Allsorts, Bewitched, Blue Moon, Blue Nocturne, Crimson Nocturne, Eventide, Halloween, Haunted Forest, Wicked Witch are available. Additionally, Pre-Orders are open for Pure Blue, Emerald Isle, Red Hat Lady, 80s Night, and Laguna. All colorways are now available in laceweight as well. Please note: Fade To Black gradients are only dyed once a year.

This pre-order will ship in time to arrive for the holidays in US and Canada. If you are an international customer, we will try our very best to get your order out as soon as possible, but international mail does slow up considerably after Dec 1.  If you would like to opt for Priority Mail International so that you have tracking information and an estimated time of arrival, please email so we can get you a quote. Any extras we have from this pre-order will be available in the shop in January.

RESTOCKED: All of the “extras” from the Greydients Series pre-order are now in the shop along with other colorways. Anything under the “In Stock” tab is available on a first come, first served basis.

**Please note: if your order is a mixture of “in stock” and “pre-order” items, they will all ship together when pre-orders ship in 4 weeks. If you would like your “in stock” items to ship sooner separately, please put them on a separate order.**

Waitlists: Please join the waiting list for any products (colorway + base yarn) you would like to purchase in the future. This will enable you to get automatic notifications when something is available for order. Under “My Account”, you will now see all your waitlisted items in one place. Please log in, review and update your preferences (including which base yarn you prefer). We have suspended availability of the Tencel base due to mill issues.  We may bring it back when supply is more consistent. It is recommended that you waitlist for the High Twist Tencel base if you want fingering weight Lux.

If you need technical assistance with the waiting list function, please contact us so that we can help you.

If anyone needs a status update on an order, please contact us directly via the contact form. We do not monitor Ravelry messages, Instagram DMs or Facebook messages continuously- particularly when we are head down working on pre-orders. All customer service issues need to go through email so they are routed appropriately. We aim to get back to people within 24 hours, usually sooner. I check my spam folder every day, but if you haven’t gotten a response from me, it’s likely an email issue so check your spam folder too.

RETURNS/EXCHANGES: We have a 30 day return/exchange policy.  Please check out your order right away when you get it.  We’ll either get you something else more to your liking or arrange for a return/refund. Due to the extremely generous nature of this policy, we adhere strictly to 30 days from delivery date. After that point, please feel free to take advantage of the VFA Ravelry group “ISO/Destash” thread.

Any questions at all, please contact me directly.

Thanks!

Amy & Team VFA

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